Frequently Asked Questions
Everything you need to know about your DELSEY PARIS shopping experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
Are your leather goods made from genuine materials?
Yes, all DELSEY PARIS leather products are crafted from premium, ethically sourced genuine leather and high-performance textiles to ensure durability and style.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Do you offer a warranty on your bags and accessories?
We provide a limited 2-year warranty on all fashion accessories covering manufacturing defects in materials and workmanship.